1. What do I do if I don’t understand my new statements or I have trouble reading them?
2. What are the benefits of the new system?
3. Do images cost more?
4. How do I access telephone banking?
5. How do I enroll in telephone banking?
6. What are the benefits of telephone banking?

1. WHAT DO I DO IF I DON’T UNDERSTAND MY NEW STATEMENTS OR I HAVE TROUBLE READING THEM?

Images of paid checks on your account will be included with your statement, instead of the actual cancelled checks. Should you find the images received with your statement are of a size that is unsuitable to you, please do not hesitate to contact us. It is possible for us to make some alterations that will better suit your needs.

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2. WHAT ARE THE BENEFITS OF THE NEW SYSTEM?

Enhanced NetTeller™ Internet Banking
- Our internet banking system will be greatly enhanced and provide the capability of showing printable copies of the items paid on your account on or after October 19, 2009.
- Real-time information regarding incoming ACH transactions to be paid on your account.
- Real-time information regarding incoming checks to be paid on your account.
- Lost/Stolen Debit Cards can be reported 24/7 through our online system.
- Lost/Stolen Debit cards may also be reported through our telephone banking system.

Teller Services
- Our tellers will be working in an on-line environment, which will aid in processing your over-the-counter transactions. Consolidated, grocery-style receipts will be provided with your teller transactions. Multiple transactions will now be listed on one receipt. To enhance security only the last 4 digits of your account number will be printed on your receipt.

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3. DO IMAGES COST MORE?

There are no fee changes associated with the changes to our check processing system.

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4. HOW DO I ACCESS TELEPHONE BANKING?

To access telephone banking, call 1-877-TWB–5STAR (1-877-892-5782).

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5. HOW DO I ENROLL IN TELEPHONE BANKING?

Enrollment is free and is completed using the telephone banking system. To enroll, call 1-877-TWB–5STAR (1-877-892-5782) and follow the automated prompts. Telephone banking enrollment and telephone banking services are available 24 hours a day.

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6. WHAT ARE THE BENEFITS OF TELEPHONE BANKING?

Telephone banking is available 24 hours a day and is free for Warrington Bank account holders. The easy-to-follow prompts will allow you to hear detailed information about any of your Warrington Bank accounts. With telephone banking, there is no need to wait until the Bank opens to get information on your accounts, or to report a lost/stolen debit card. Telephone banking information is real-time and always current.

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